An exceptional customer experience

The Gold Guys was ranked the #1 Gold Buyer by in both 2011 and 2012. We’ve earned that distinction based on process, pricing, reputability, help & support and locations and by being one of the most respected and trusted precious metals dealers in the country.

At the Gold Guys, we pride ourselves on delivering exceptional customer service. For us, it’s all about making our customers happy. 

From the very first email to Joe to walking into their store I felt comfortable and at ease. Never once did I feel doubtful of their honesty or experience and through the whole experience I laughed and felt like a long time friend – I also wanted to thank Nick who helped make this transaction most pleasant and Kim as well .. Awesome people and definitely will recommend and return again!! Most friendliest and professional business I’ve been to!!


The best by far! The easiest part is sending items by mail with secure tracking. Track items with no worries!!  Will definitely recommend to all my friends and family. Got a customer for life thank you Gold Guys.

Vicky C.

Always greeted with a smile and treated with the upmost kindness and professionalism one could ask for. Highly recommend if you are looking to sell or simply to gain some knowledge on the items you bring in. A++

Jarrett O.

I had an excellent experience at The Gold Guys in Miller Hill Mall. From the moment I walked in I felt like a welcomed customer. I was helped by Cory and he was helpful and knowledgeable and took the time to explain the whole gold buying process to me. I shopped around to a few other places because I had never sold gold before. At Pawn America I had to wait to be helped and the atmosphere was unwelcoming. But at The Gold Guys it was much more professional and pleasant. The Gold Guys also offered me the best prices!”

Casie S.

I would like Upper Management to know what an EXCELLENT experience selling our gold both 2 months ago and yesterday at your Westside Pavilion location has been. Dorothy Huey provides exemplary service, as does Anthony Corrado, store manager, and is of high value to you as employees. Courteousness, attention to detail, politeness, professionalism, and explanations of what they were doing made me a loyal customer who will continue to refer others to your organization. Thank you very much.

Rich L.

I went to your Woodbury location yesterday. Your service rep, Rochelle, was extremely friendly and helpful. She immediately made me feel welcomed and was able to quickly calculate the value of my gold. She took a personal interest in ME with an engaging conversation. I also witnessed her very respectful behavior towards a sales rep that entered the store, looking for someone else. The overall experience was great. I’m looking for MORE gold and am telling others to do the same!!!

Roxanne R

I highly recommend this place. Gather those gold pieces collecting dust and bring them right over. You will be pleasantly surprised.

Rachel T.

    Submit A Testimonial

    Safe, Fast & Insured Shipping

    The Gold Guys uses UPS to make sure your items arrive just as you shipped them. Learn more »

    An "A" Rating from the BBB

    The Gold Guys works hard to deliver the best customer experience and it shows with our rating from the BBB. Learn more »